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Frequently Asked Questions
What is Bubandu™?
Bubandu™ is a mobile platform that connects businesses and consumers in a fully interactive and immersive way. Consumers simply open the Bubandu™ Viewer on their smart device and when they see a Dippin' Dots logo or other designated marker, a whole new world of interactive experiences comes alive.
Is there a cost to download Bubandu™?
What devices does the Bubandu™ Viewer work on?
- Phone: iPhone 4 or newer
- Tablet: iPad mini or iPad2 and newer
- iPod Touch 5G
- Phone: Dual core, rear camera, 512MB Ram (ex: Samsung Galaxy S4, Motorola Moto G, Sony Experia SP)
- Tablet: Dual core, rear camera, 512MB Ram (ex: Samsung Note 2, Nokia Lumia)
- Phone: iPhone 5/5C/5S
- Tablet: iPad mini Retina or iPad Air
- iPod: iPod Touch 5G
- Phone: Quad core CPU, rear camera, 1GB Ram (ex: Samsung Galaxy S5, HTC One)
- Tablet: Quad core CPU, rear camera, 1GB Ram (ex: Nexus 7, Samsung Galaxy Note 10.1, Samsung Galaxy Tab 4)
Who do I contact if I am having trouble loading the Bubandu™ Viewer on my device?
Please go to http://www.bubandu.com/support for any technical support.
Why do I need Bubandu™ to earn points?
The Bubandu™ Viewer allows you to use your smart device (phone or tablet) to interact with the Dippin’ Dots brand by scanning “markers”. Some markers can be scanned after making a Dippin’ Dots purchase to earn a point value based on that purchase.
Can I earn points without downloading Bubandu™?
Where/How do I get points?
Points can be earned for qualifying Dippin’ Dots purchases at participating franchise locations including stores, kiosks, fairs, festivals, events, etc. Points can also be earned for qualifying purchases from vending machines, stand-alone freezers and when making online purchases from dippindots.com.
How do I get points for purchasing cups of Dippin’ Dots at participating locations?
Use the Bubandu viewer to scan the marker associated with your purchase. (The Dippin' Dots crew can help!)
How do I get points for purchasing Single Serve Packs?
Use the Bubandu viewer to scan the code on the back of the pack.
How do I get points for purchasing Single Serve Spoon-in-Lid Cups?
Use the Bubandu viewer to scan the code on the back of the cup.
How many points do I earn for a purchase?
Why are points listed as “dots”?
What do I get for my points?
Do my points expire?
What do you do with my info?