Return Policy

If you encounter an issue with your order, please contact us within 48 hours of when the product was delivered to you. This includes damaged product, an incorrect order, and shipping issues. Please take photos of any damages and email them to, along with your order number.

Also, note that we do not accept returns on any ice cream, as it is ice cream and it would melt before it arrives back to us.

In addition, we can be reached by telephone at (270) 443-8994. If you are under 18, please obtain parental permission before contacting us.

You can write to us at:

Customer Service

Dippin' Dots, Inc.
5101 Charter Oak Drive
Paducah, Kentucky, 42001